Refund Policy

Last updated: December 2024

We want you to be satisfied with our services. On this page you will find our policy for cancellations and refunds. This policy is intended for client agreements and supplements the Terms of Service.

1. Notice period & cancellation rights

• You have the right to cancel your service agreement without giving reasons within 14 days from the day you signed the agreement.
• During this period, you may only handle any provided materials to inspect them as you would in a business context.
• Voulez-vous annuler ? Envoyez une déclaration claire (par exemple, par email) à contact@fdnc.digital ou utilisez le formulaire d'annulation (voir Conditions d'Utilisation).

2. Refund conditions

• Return any provided materials undamaged, unused and if reasonably possible in the original packaging (including labels and accessories).
• Package materials securely to prevent transport damage. You are responsible until the package arrives with us.
• Add your agreement number and contact details in the package for quick processing.

3. Exceptions

The cancellation right may be excluded for:

• Services that have been fully performed with your consent and that have begun execution.
• Services that are clearly personalized or made according to your specifications.
• Services that by their nature are irrevocably mixed with other services.

4. Costs of return shipping

• Unless otherwise indicated, the direct costs of return shipping are for the client.
• If it concerns a defect or incorrectly delivered service (our fault), we reimburse reasonable return costs. Always contact support in advance.

5. Refund

• After receipt and verification of your return, we refund the service amount (including any standard delivery costs) within 14 days via the same payment method, unless otherwise agreed.
• We may wait with refund until we have received the materials or you prove that you have returned the materials, whichever happens first.
• Any additional costs due to your choice for a delivery method other than the cheapest standard delivery are not reimbursed.

6. Service modifications

Want to modify your service agreement? Report this with your refund request. If the desired service is available, we reserve this after receipt of your return. If not, we offer a refund.

7. Defective or incorrect service received

• Vérifiez votre accord de service à la réception. Y a-t-il un problème ou avez-vous reçu le mauvais service ? Signalez-le dans les 48 heures avec une documentation claire via contact@fdnc.digital.
• We offer an appropriate solution: replacement, correction or refund according to consumer law.

8. Non-delivered or uncollected services

• With an incorrect/invalid address or non-collection at a pickup point, the service may be returned. Any reshipping costs may be charged.
• In case of return due to "not collected", delivery costs may be deducted from the refund.

9. Steps to request a refund

1. Signalez votre remboursement dans les 14 jours suivant l'accord via contact@fdnc.digital avec le numéro d'accord et la raison (optionnel).
2. Package carefully in original condition and, if possible, packaging.
3. Send with a traceable shipping method. Keep your shipping receipt.
4. Confirmation & refund follow after receipt and verification.

10. Guarantee & conformity

For legal guarantee and conformity, we refer to the "Conformity and guarantee" section in the Terms of Service. Quality problems that occur within a reasonable period, we solve in consultation.

11. Contact

Questions about refunds or status of your refund? Contact us:

FDCN Agence de marketing
Enregistrement Business : [À fournir]
Adresse : 45 Rue des Archives, 75004 Paris, France
Email : contact@fdnc.digital